Terms of service

1. About these terms

This website is operated by Legacy By M ("we", "us", "our"). By browsing this site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

2. Who can order

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You confirm that the information you give us — name, address, phone number — is accurate and complete.

3. Products, colours and measurements

We describe our products as accurately as we can. Because these are textiles, please note:

  • Colours can look slightly different on different screens. Small variation between the photo and the delivered item is normal and is not a defect.
  • Fabric is cut by hand. A tolerance of up to one inch on made-to-measure sizes is normal.
  • Natural fabrics may show slight variation in weave, texture and shade between batches.

4. Prices and payment

  • All prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
  • Our current payment method for domestic orders is Cash on Delivery (COD). We do not collect or store card details, because card payments are not currently processed through this website.
  • The maximum COD order value is PKR 500,000.
  • Shipping charges are not fixed nationwide. The applicable charge depends on your location and other operational factors, and is communicated or displayed before the order is finalised.
  • International orders require full payment clearance before dispatch, and all international shipping charges, duties and taxes are the customer's responsibility.
  • We may change prices at any time, but a change will not affect an order we have already confirmed.

5. Orders

Your order is an offer to buy. Because we operate on Cash on Delivery, orders are confirmed before dispatch — usually by telephone call, and where necessary by WhatsApp or email. If we are unable to confirm your order after up to two further attempts, the order may be treated as cancelled. A contract is formed only when we confirm the order. We may decline or cancel an order — and will refund you in full — if the item is out of stock, the price or description was listed in error, we cannot deliver to your address, or we suspect fraud.

6. Custom and made-to-measure orders

For custom pieces, you are responsible for the measurements and specifications you give us. We will confirm them before production. A custom order requires a 50% advance payment. Once the order is confirmed and the advance is received, it cannot be cancelled and the advance is not refundable. Custom products are not eligible for return except for a confirmed manufacturing or production issue attributable to us. Custom production and delivery timelines vary by product and are communicated during the custom-order process.

7. Delivery, returns and refunds

Our standard delivery timeline is up to 10 working days after successful order confirmation, and our current domestic delivery partner is PostEx. Delivery is covered in full by our Shipping Policy. Returns, exchanges and refunds are covered by our Return and Refund Policy. Both form part of these terms.

8. Care of your purchase

Please follow the care instructions supplied with each item. Damage caused by incorrect washing, ironing, bleaching or installation is not covered.

9. Intellectual property

All content on this site — photographs, text, designs, logos and the Legacy By M name — belongs to us and may not be copied, reproduced or used commercially without our written permission.

10. Your conduct

You agree not to use this site for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to interfere with its operation.

11. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

12. Third-party links and services

This site may link to third-party sites and use third-party services such as payment providers and couriers. We are not responsible for their content or their policies.

13. Privacy

How we handle your personal data is set out in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies.

15. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction.

16. Contact

Legacy By M
Address: 3/A6, Commercial Zone, Block H, Valencia, Lahore, 54800, Pakistan
Email: info@legacybym.com
Phone / WhatsApp: +92 307 7514494
Website: https://legacybym.com/