Delivery
We deliver across Pakistan through our delivery partner PostEx, subject to serviceability in your area. Our standard delivery timeline is up to 10 working days after your order has been confirmed.
Shipping charges are not fixed nationwide. The applicable charge depends on your city, location and other operational factors, and is communicated or shown to you before your order is finalised.
Because we work on Cash on Delivery, we confirm every order before dispatch — usually by phone call, and where needed on WhatsApp or email. Once your order is dispatched you will receive a tracking code.
The maximum Cash on Delivery order value is PKR 500,000. We do not offer open-parcel delivery, so please pay the courier before opening your parcel.
Reporting a delivery problem
If your parcel arrives damaged, an item is missing, or the tracking shows delivered but you have not received the order, contact us within 5 hours of receiving the order. In rare or reasonable cases a report may be considered up to 24 hours after delivery. Please keep photographs and a video of the received parcel and product, as we may need them to review the claim.
Returns & exchange
For ready-stock items you have 7 days from the day your order arrives.
- Exchange — available for a size issue, the wrong product, or a manufacturing defect.
- Return — products may be returned if they are received damaged, defective or incorrect.
- Items must be unused, unwashed and in their original packaging with tags attached.
Custom and made-to-measure orders are produced to your own specifications. A 50% advance confirms a custom order; once confirmed it cannot be cancelled and the advance is not refundable. Custom pieces are not returnable except for a confirmed manufacturing defect.
How to start a return
Message us on WhatsApp at +92 307 7514494 or email info@legacybym.com within the applicable window, with your order number and photographs of the item. We will confirm the return or exchange and arrange a pickup, or share a return address. Once the item reaches us and passes inspection, your exchange is dispatched or your refund is processed within 5 to 7 working days.
Full details are in our Shipping Policy and Refund Policy.
Measuring help
Not sure what to order? Send us your window width and the drop you want, and we will confirm the right size before anything is cut.