Contact
We're here to help
Questions about fabric, sizing, delivery or a custom piece — send us a message and a real person from Legacy By M will get back to you within one working day.
Customer care
- 0307 7514494
- info@legacybym.com
- Response time
- Within 1 working day
Custom & made to measure
- Request a quote
- Custom order form
- WhatsApp your sizes
- 0307 7514494
- Lead time
- Shared with your quote
Orders & delivery
- Delivery
- Pakistan-wide, up to 10 working days
- Returns & exchange
- See our refund policy
- Payment
- Cash on delivery
Send us a message
Share as much detail as you can — product, size, quantity and city — so we can answer in one reply.
Quick answers
How long does delivery take?
Our standard delivery timeline is up to 10 working days after your order is confirmed. We deliver through PostEx and share a tracking code once your order is dispatched.
Do you offer cash on delivery?
Yes — Cash on Delivery is our current payment method for orders within our delivery areas, up to a maximum order value of PKR 500,000. Please pay the courier before opening the parcel.
Can I return or exchange an item?
Ready-stock items can be returned or exchanged within 7 days of delivery, unused and in their original packaging. Damaged parcels, missing items or delivery issues should be reported within 5 hours of receiving the order. Custom, made-to-measure pieces are not returnable except for a confirmed manufacturing defect.
Do you make custom sizes?
We do. Send your width and drop through the custom order form or on WhatsApp and we'll quote you the same day.
How do I choose the right fabric?
Tell us the room, the light and the look you're after. We'll recommend two or three options and can send swatch photos on WhatsApp.
Do you take bulk or wholesale orders?
Yes — for hotels, guest houses and resellers. Message us with quantities and we'll share trade pricing.